Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,

I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".

First I would like to present my network environment, I have 4 physical servers;

The first one is holding the Domain Controller 1, IP@: 192.168.1.10

The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11

The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15

And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16

I am doing the steps below:

1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16

2-entering the account name: test@mydomain.com

3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"

4-type the exchange CAS Server URL, https://192.168.1.16

5-Check the "Connect using SSL Only"

6-Authentication Settings: "NTLM Authentication", and pressing Apply

7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".

8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply

9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my username and password in the small window and I still got the same result.

I cannot verify the account name and I cannot complete the process.

I appreciate you kind assistance.

January 23rd, 2014 8:11am

Hi

Why are you manually setting up the info if autodiscover will do this for you? Are your URLs set correctly and DNS records setup in AD?

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January 24th, 2014 2:18am

Hi DareDevil57,

Thanks for your reply,

how can I be sure if the URLs and DNS records are setup correctly ?!

January 24th, 2014 4:20am

Hi,

To narrow down the cause, Id like to recommend the following troubleshooting:

1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml

Thanks,
A

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January 24th, 2014 4:36am

Hi Angela Shi,

1.The OWA is working fine with me for all the users,

2.Also i checked the Autodiscover Settings: clientaccessserver |fl autodiscoverserviceinternaluri

3.The result was:

https://CASserverName.MyDomainName.com/Autodiscover/Autodiscover.xml

Thanks,


January 24th, 2014 8:01am

Hi Angela Shi,

1.The OWA is working fine with me for all the users,

2.Also i checked the Autodiscover Settings: clientaccessserver |fl autodiscoverserviceinternaluri

3.The result was:

https://CASserverName.MyDomainName.com/Autodiscover/Autodiscover.xml

Thanks,


  • Edited by Salah Hadba Friday, January 24, 2014 12:56 PM
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January 24th, 2014 3:54pm

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